Terms and Conditions

DISCLAIMER

1. General

By booking or attending any class, workshop, 1:1, private session, or group session (collectively referred to as “Classes”), you agree to the following Terms & Conditions.

These apply to all in-person, live-streamed, handout plans, and pre-recorded Classes.

Taking part in any Class is voluntary and done at your own risk.

2. Health & Medical Guidance

Yoga can be incredibly supportive for overall health and wellbeing. At the same time, it is a physical practice and, like any form of movement, carries some level of risk, including injury or the aggravation of existing conditions.

By taking part, you agree that:

  • You are responsible for your own health and wellbeing during Classes
  • You will let your teacher know about any injuries, medical conditions, or concerns before taking part
  • You will seek advice from a qualified healthcare professional if you are unsure whether a Class is suitable for you

You may be asked to complete a health or medical form before joining a Class.

In some cases, you may also be asked to seek guidance from a healthcare professional. However, please note:

  • General medical guidance or clearance, including from a private or specialist practitioner, does not guarantee suitability for a specific Class or inclusion in that Class
  • Your teacher may not have specialist knowledge to safely support certain conditions, even where medical clearance has been obtained
  • For this reason, your teacher may need to adapt, limit, or decline participation to help ensure a safe practice environment

3. Your Responsibility as a Participant

To help keep classes safe and supportive for everyone, you agree to:

  • Move in a way that feels appropriate for your body
  • Follow the guidance offered by your teacher
  • Take rest whenever you need to
  • Stop if something doesn’t feel right

Please do not attend a Class if you are:

  • Under the influence of alcohol or non-prescription drugs
  • Feeling unwell in a way that could make participation unsafe
  • Pregnant. In general group Classes, participation is not recommended during the first trimester. Participation in later stages of pregnancy may only be suitable where this has been discussed with your teacher in advance, and may be adapted or declined depending on the Class format and safety considerations

4. Class Suitability & Safety

Classes are designed to support a range of experience levels, but they won’t always be suitable for everyone.

Your teacher may:

  • Ask you to complete a health form before attending
  • Suggest a different class or level that better suits your needs
  • Offer alternative options or modifications during class
  • Encourage you to pause or skip certain movements
  • In some cases, advise that a Class isn’t suitable for you at this time

These decisions are always made with your safety and wellbeing in mind, based on your experience, any health information shared, and the nature of the Class.

This is particularly important in group or private group settings, where individual health circumstances may not always be known in advance. In such cases, participants are responsible for informing the instructor of any relevant conditions, including pregnancy, prior to the Class.

If a Class is not suitable for you and participation is declined, a full refund will be offered.

5. Online Classes / Live-streamed Classes

While your teacher will do their best to guide you, they may not always be able to see you clearly.

You are responsible for:

  • Creating a safe space to practise
  • Moving in a way that feels right for your body

Pre-recorded Classes

These Classes don’t include personalised guidance or feedback.

Please take extra care, and only practise within your comfort and ability.

6. Modifications & Personal Practice

Options and variations may be offered to support different bodies and levels of experience.

However:

  • Not every movement will suit every person
  • You are always encouraged to choose what feels right for you
  • Rest is always a valid option

If you’re unsure about anything, you’re very welcome to get in touch before attending.

7. Duty of Care

Your teacher is committed to creating a safe, respectful, and supportive environment for your practice.

This includes:

  • Teaching within their training, experience, and scope of practice
  • Offering clear guidance to support safe movement
  • Encouraging you to take ownership of your own practice

If something falls outside your teacher’s level of knowledge or expertise, they may suggest seeking additional support from a qualified professional, or may advise that a Class is not suitable at this time.

Safety is always the priority.

8. Liability

By taking part in Classes, you accept that:

  • You are responsible for your own participation
  • You practise at your own pace and within your own limits

Your teacher is not responsible for any injury, loss, or damage, except where required by law.

9. Acknowledgement

By booking or attending a Class, you confirm that you have read and understood these Terms & Conditions, and that you take part willingly and at your own risk.

10. In-Person Classes

We take care to create a safe and supportive practice environment, including carrying out appropriate risk assessments for all in-person Classes to minimise potential risks.

11. Bookings, Payments & Cancellations

  • Payment is required in advance unless otherwise agreed
  • Cancellations within 48 hours will not be refunded or transferred
  • Classes may occasionally need to be rescheduled or cancelled
  • If participation is declined for safety reasons, a full refund will be provided
  • A confirmed booking or payment does not guarantee participation in a Class where relevant health or safety information has not been disclosed or where the instructor reasonably considers participation unsuitable

Full Cancellation & Refund Policy Below

12. Private Group Bookings

Where a Class is booked on behalf of a group (for example, private group sessions, events, or hen parties), the person making the booking agrees to:

  • Share relevant information from these Terms & Conditions with all participants in advance
  • Encourage participants to disclose any injuries, medical conditions, or concerns prior to the Class

Each participant remains responsible for their own health and wellbeing, and for choosing whether to take part.

Due to the varied nature of group bookings, the instructor may not be able to assess all individual needs in advance. Participants are encouraged to practise at their own pace and to opt out of any movement that does not feel appropriate.

The teacher reserves the right to adapt the Class as needed to support the group, or to limit participation where there are safety concerns.

The teacher cannot be held responsible for undisclosed conditions that have not been made known in advance.

13. Acceptance of Terms

By booking or taking part in any Class, you agree to these Terms & Conditions.

CLASS ETIQUETTE

To help create a calm and respectful space for everyone, please take a moment to read the following guidelines before attending class:

• Arrive on time (not earlier than 15 mins) and ready to practiCe. This ensures a smooth and focused start for both yourself and others.

• Inform the teacher before class if you have any injuries, health conditions, or concerns that may affect your practice.

• Remove your shoes before entering the studio.

• Turn off your mobile phone or set it to silent before class begins. Note that the studio is a Silent Space on entering.

• No food is permitted in the studio. Only water in non-spillable bottles is allowed.

• Wear comfortable clothing that allows you to move freely. Yoga is practised barefoot.

• Smoking is strictly prohibited anywhere on the premises.

• Please park considerately in the designated parking areas.

• Stay for the full class, including the relaxation at the end. If you must leave early due to an emergency, please inform the teacher beforehand so appropriate support can be given.

Thank you for helping to maintain a welcoming and supportive environment for all.

CANCELLATION & REFUND POLICY

Class Block Bookings – Terms & Conditions

When you sign up and pay for a block of classes, you’re reserving your mat space in a specific weekly class (e.g. every Monday 6–7:30pm) for the full duration of that block. The length of blocks may vary.

Please note:

• Each block is self-contained. Missed classes cannot be refunded or carried over to future blocks.

• If you are unable to attend one of your regular classes, you may request to attend a different class as a catch-up during the same block – subject to availability and must be pre-booked in advance.

• Catch-ups are not guaranteed, but I will do my best to accommodate.

• To be eligible for a catch-up, you must give at least 48 hours’ notice. Cancellations made with less than 48 hours’ notice are non-refundable and not eligible for a catch-up.

• If you can’t attend, please let me know as soon as possible – your space may be offered to someone on the waiting list.

Workshops

All workshop bookings are non-refundable, non-transferable, and cannot be rescheduled.

Drop-In Classes

All drop-in classes must be pre-booked. no walk ins.

Drop-in payments are non-refundable, non-transferable, and cannot be rescheduled.

Private Tuition – Group Bookings

Full payment is required at the time of booking and is non-refundable, non-transferable, and cannot be rescheduled.

Additional students can be added at any time at the agreed per-person rate.

If fewer students attend than originally booked, no refunds or partial refunds will be given.

Private Tuition – 1:1 Sessions

Full payment is required at the time of booking.

No refunds are available for 1:1 bookings.

Cancellations by Lakes Yoga

Lakes Yoga reserves the right to cancel any class, private session, event, workshop, or retreat—either at the studio or off-site—at any time, and without prior notice. This also applies to third-party events hosted at the studio.

We will always aim to provide as much notice as possible. Cancellations may occur due to circumstances beyond our control (e.g. extreme weather, technical issues, or unforeseen events).

In the unlikely event that Lakes Yoga cancels your booking, you will be offered either:

• A full refund, or

• The option to reschedule to an alternative session of equal value, subject to availability.

Cancellations by the Client

If you need to cancel your booking for a class, event, workshop, retreat, or private tuition, please contact us as soon as possible.

Please note:

• All payments are non-refundable, including those for drop-in classes.

• Drop-in bookings cannot be transferred or rescheduled.

• Transfers or rescheduling for other bookings may be possible in limited cases, but are not guaranteed and depend on the type of booking and the amount of notice given.

• Missed classes within a block are non-refundable and cannot be carried forward, though a catch-up may be possible with at least 48 hours’ notice, subject to availability.

Thank you for your understanding, and continued support.